Payment Failure Guidelines
GEZUBY Body Jewelry supports a wide range of payment methods, including credit cards, debit cards and digital wallets. Accepted options include American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, Visa, PayPal and Venmo. Feel free to select your preferred payment method to complete your order.
We use the Oceanpayment Gateway to process credit and debit card transactions. Occasionally, customers encounter checkout troubles and receive payment failure notifications. Below we summarize common causes of declined payments and practical troubleshooting tips.
Card payment failures generally fall into two categories:
- Payments Declined by Card Issuers
- Payments Blocked by Anti-Fraud System
Payments Declined by Card Issuers
When your payment request is sent to your card issuer, their automated authorization system reviews multiple factors, such as your spending pattern, available balance, and card details (expiry date, billing address, CVC code). If any submitted information does not match bank records, your transaction will be rejected.
Payments Blocked by Anti-Fraud System
Our payment gateway’s fraud detection system identifies and blocks high-risk transactions. For example, your payment may be blocked if the CVC code you entered fails to match the records held by your card issuer.
You may see error codes or descriptions when a payment fails. We have compiled common decline codes, explanations and recommended actions for you:
insufficient_funds Description: Your card has insufficient funds How to do next: Please switch to another payment card or payment method.
do_not_honor Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for further details.
card_not_supported Description: The card does not support this type of purchase. How to do next: Contact your card issuer to confirm your card supports cross-border online transactions.
authentication_required Description: The card was declined as the transaction requires authentication. How to do next: Retry the payment and complete 3D Secure authentication when prompted.
approve_with_id Description: The payment cannot be authorized. How to do next: Try submitting the payment again. If it still fails, please contact your card issuer.
call_issuer Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
card_velocity_exceeded Description: You have exceeded the balance or credit limit available on your card. How to do next: Reach out to your card issuer for details.
currency_not_supported Description: The card does not support the specified currency. How to do next: Confirm with your bank whether your card supports USD transactions.
do_not_try_again Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
duplicate_transaction Description: A transaction with identical amount and card details was submitted recently. How to do next: Check if a previous pending payment has already been submitted.
expired_card Description: The card has expired. How to do next: Please use a valid alternative card.
fraudulent Description: The payment has been declined as our gateway marks it high risk. How to do next: Contact your card issuer for further help.
generic_decline Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
incorrect_number Description: The card number is incorrect. How to do next: Re-enter your full valid card number and retry.
incorrect_cvc / invalid_cvc Description: The CVC number is incorrect. How to do next: Fill in the correct CVC code and try again.
incorrect_pin / invalid_pin Description: The PIN entered is incorrect. This decline code only applies to payments made with a card reader. How to do next: Enter the correct PIN and retry.
incorrect_zip Description: The ZIP/postal code is incorrect. How to do next: Re-enter the billing ZIP/postal code matching your card statement.
invalid_account Description: The card, or account linked to this card, is invalid. How to do next: Contact your card issuer to verify your card status.
invalid_expiry_year Description: The expiration year is invalid. How to do next: Enter the correct card expiry date and retry.
invalid_number Description: The card number is incorrect. How to do next: Re-enter your valid card number.
issuer_not_available Description: The card issuer could not be reached, so the payment could not be authorized. How to do next: Attempt payment again later. If it keeps failing, contact your card issuer.
new_account_information_available Description: The card, or account connected to the card, is invalid. How to do next: Contact your card issuer for more information.
no_action_taken Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for help.
not_permitted Description: The payment is not permitted. How to do next: Contact your card issuer to enable online cross-border payments.
pickup_card / restricted_card / stolen_card Description: The card cannot be used for this payment (it may be reported lost or stolen). How to do next: You must contact your card issuer immediately.
pin_try_exceeded Description: The allowable number of PIN tries has been exceeded. How to do next: Use another card or payment method.
processing_error Description: An error occurred while processing the card. How to do next: Retry the payment, or come back and attempt later.
reenter_transaction Description: The payment could not be processed by the issuer for an unknown reason. How to do next: Try submitting the payment again. If it fails repeatedly, contact your card issuer.
revocation_of_authorization Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
security_violation Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
service_not_allowed Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
stop_payment_order Description: The card has been declined for an unknown reason. How to do next: Please contact your card issuer for more information.
transaction_not_allowed Description: The card has been declined for an unknown reason. How to do next: Contact your card issuer to unlock online cross-border purchases.
try_again_later Description: The card has been declined for an unknown reason. How to do next: Attempt payment again. If declines continue, contact your card issuer.
withdrawal_count_limit_exceeded Description: You have exceeded the balance or credit limit available on your card. How to do next: Use another payment method.
The list above covers most common payment failure scenarios. If you run into payment troubles or any other questions, please feel free to reach out. Our team is ready to assist you. Email: gezubyjewelry@gmail.com